135 RUE D’ANTIBES
06 400 CANNES
00 33 4 93 999 888
At Westye we recognise the need for perfection. As such our service department aim to not only meet customers expectations but exceed them wherever possible.

Our highly trained and experienced engineers and office staff continually receive training directly from the Sub-Zero & Wolf factory in Madison, Wisconsin, USA, to ensure that they maintain the high standards that we insist on. This means that we can give you the benefit of our global knowledge, enhanced by the personalised local touch.

This section of our web site provides you with information regarding our Customer Care and Service coverage, allows you to register your free 2 year guarantee, and even gives you the ability to download Use and Care Guides as well as access to our FAQ knowledgebase
To book a service visit please contact
After Sales (7 Days a week 8:30am – 5:30pm)
Please locate your serial number before calling us to help assist with your enquiry
020 8418 3877
Spares & Accessory 020 8418 3803
Warranty Information 020 8418 3835
Use and Care Advice 020 8418 3877
Congratulations on acquiring your new Sub-Zero or Wolf appliance! We hope this will be the start of a long and happy relationship.

Here at Westye, we take customer care very seriously and pride ourselves on delivering nothing short of Service Perfection at all times. So whether you're simply looking for product advice, would like to order spares or accessories or wish to book an engineer visit, our team of customer support agents are ready to provide you with an individual, personalised service.


Service Perfection TeamService Perfection

If you have any questions relating to your new appliance, wish to order any spare parts or accessories or require a visit from one of our highly experienced technicians, we have a dedicated and professional team ready and waiting to assist you. We are here 7 days a week, 8.30 am - 5.30pm on 020 8418 3877.


Nation Wide Service

Our team of extensively trained technicians are highly skilled and take part in regular training at our manufacturer's Madison headquarters, ensuring that they are fully up to date on the latest appliance technology. Our engineers aim to visit within 2 working days and hold 90% of parts on their vans. All our repairs carry a 3 months guarantee.


The Latest Technology...

As we already, said, we do take customer service very seriously and to demonstrate this we have recently invested heavily in the latest Service software. There will be a number of features you that you may never know about, but will just ensure that your interaction with our Service Team will be a smooth and simple one but there are also a few benefits that you will notice and we outline some of them here...

Updates: Provide us with either your landline, mobile or email address and we will keep you informed about the status of your call and engineer arrival time.

Satellite Tracked Vehicles: Our fleet of service vehicles are fully satellite tracked, so we can always pinpoint the location of your dedicated engineer. This also means we can divert engineers away from traffic congestion to ensure they arrive on site at the agreed time.

Laptop Equipped Engineers: Our team of in-house engineers are fully equipped with the latest laptop technology. This allows them to access parts inventory both on their vans and in our main stock, have access to the latest manuals and technical documentation, which all helps to increase 1st time fix rate.

Maintenance Contracts: A high number of service calls are usually caused by lack of maintenance such as not vacuuming the refrigeration condensers every 3-6 months as recommended in the Use & Care guides. We understand that you may not relish this job and now offer a fully automated maintenance contract that will automatically let you know when it’s time for us to visit, thereby keeping your appliances running smoothly. Guide cost £95 + VAT, please call us for further details.

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To locate and download the most up to date Use & Care Guides for your product please select from the product range below and then find your model in the results
Product type:
Product range:
Product:
 
Your product's Serial numbers allow us to identify the exact model of the appliance you have. To find where the Serial Number is located please click on the appropriate appliance series below:

600 Series

601F/601R ALL FREEZER/
601RG ALL REFRIGERATOR/GLASS DOOR


Product Image Serial Tag location
Arrow
Open Door next to Hinge

Condenser location
Arrow
Bottom
680/690/685/695 SIDE BY SIDE

Product Image Serial Tag location
Arrow
Open Freezer Door next to Hinge

Condenser location
Arrow
Top
650 OVER-UNDER/
650G OVER-UNDER WITH GLASS DOOR


Product Image Serial Tag location
Arrow
Open Door next to Hinge

Condenser location
Arrow
Top
  661 SIDE BY SIDE

Product Image Serial Tag location
Arrow
Open Freezer Door next to Hinge

Condenser location
Arrow
Top
632/642 SIDE BY SIDE

Product Image Serial Tag location
Arrow
Open Freezer Door next to Hinge

Condenser location
Arrow
Top
  611 OVER-UNDER/
611G OVER-UNDER WITH GLASS DOOR


Product Image Serial Tag location
Arrow
Open Door next to Hinge

Condenser location
Arrow
Top
648 (AKA PRO48)

Product Image Serial Tag location
Arrow
Open top Left hand drawer and look up

Condenser location
Arrow
Top

FAQ

Please select a category from below to view a list of questions and answers:

Next event: Try Before You Buy!